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Some of my channels are missing. What should I do?

Posted April 17, 2018 - Aerials and Reception

Recent changes to TV signals 

TV signals in some areas have recently been updated, go to TV changes for more details. If you are missing channels following a change in your area and retuning your TV or box does not restore these, call the Freeview advice line on 0808 100 0288. You may be eligible for free in-home support, including aerial work if necessary.

Reception & retuning 

Check the predicted coverage for your area using our coverage checker. Some addresses may not receive all the Freeview channels because of local geographical factors. If you have previously had good coverage, and you have now lost some of your channels, try retuning your digital box or TV to reload channels.

If channels are still missing you may need to clear the memory of your digital box before retuning. Make sure it is turned off and unplug the aerial from your digital box or TV. Turn on the equipment again and retune without the aerial; your box or TV won’t find any channels. Turn off the equipment again and plug the aerial back in. After restoring the power, do a full retune using the ‘first time installation’ option (sometimes called ‘default’ or ‘factory settings). You should find your channels return. If you are not certain about how to do a full retune of your equipment, check your manual for instructions.

Digital UK website holds retuning instructions for many manufacturer’s boxes and TVs.

If you are still having problems, you may need to check your aerial. Get in touch with either the Confederation of Aerial Industries (CAI) or Get Me Digital who can give you details of one or more members who operate in your area and guarantee their work:

Find an approved CAI installer at Get Me Viewing

Find a digital professional at getmedigital.com 

A local installer will understand the circumstances and local geography in your area and suggest the best option for you.

Related content:

Aerials and reception explained – watch the video
How do I retune my digital box or TV?
Reboot FAQs
How does the coverage checker work?

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