FAQs
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Can I get subtitles, and if so, how?
Most programmes are subtitled to help hard-of-hearing viewers and...
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What is audio description?
Some programmes are audio described for people with sight...
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I can't watch live programmes
If you're having problems with reception, picture or channels...
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What is an induction loop?
Induction hearing loop systems reduce or cut out background noise...
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How to do a manual retune
You can manually start the retune on your device, but if this...
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Bad weather is affecting my TV signal
Certain weather conditions may sometimes affect your Freeview...
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Freeview mobile app troubleshooting guide
If you're having problems with the Freeview mobile app, follow...
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How can I check if engineering work is affecting my TV services?
Our services updates page will tell you if any changes are taking...
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I've seen a message about retuning
Many Freeview devices get you to retune when something's been...
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Service updates and changes to channels
Check for channel changes and launches via information on channel...
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How do I reset my Freeview TV or set-top box?
Often resetting your equipment can fix problems. Switch off your...
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Viewing IP channels on Freeview
The Freeview mobile app works on phones and tablets running...
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Channel information for Bilsdale Temporary Mast, Eston Nab, and Arncliffe Wood
Channel information for Bilsdale Temporary Mast, Eston Nab...
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Does my TV have Freeview Play?
How can I tell if my Device has Freeview Play installed, Freeview...