Following on from our announcement earlier this year about our partnership with the RDI (Registered Digital Institute), we are pleased to announce a similar partnership with the CAI (Confederation of Aerial Industries Ltd), allowing CAI Plus members access to Freeview’s trademark.
What this means is that consumers can have greater confidence in these CAI members when looking to appoint skilled and trustworthy installers. For instance, if you spot the Freeview logo alongside the CAI logo on a van or piece of marketing, this means that the installer or engineer’s skills have met our requirements.
Guy North, Marketing Communications Director at Freeview commented:
“We are always striving to strengthen relationships within the digital industry and are excited to be formally adding the CAI to our list of partners. In having only CAI Plus and RDI-approved members sign up to partnerships of this kind, we are confident that more people will receive a high quality of service when they choose Freeview-accredited engineers and installers.”
Together with the CAI we’ve outlined key benefits of using a CAI Plus installer below:
By using the CAI as a reference point, consumers are assured a quality service at a fair price. The CAI’s audit team assesses applicants as part of its membership processing. This involves actually visiting companies and assessing their suitability before acceptance into membership.
The CAI assessment officer checks how the business is managed overall and the quality of the work it completes. This means that consumers can be assured that CAI plus installers will be:
All CAI plus installers have to present a basic disclosure clear of criminal convictions. This assures the public of a service provided by reputable engineers.
Samples of work are audited by a CAI assessment officer or engineers are assessed in the workplace.
All installers have to adhere to the mandatory, best practice codes of practice and conduct laid down by the CAI. These codes form the basis of the assessment process.
CAI members have to have a minimum of £2m public liability cover meaning that consumers can have complete peace of mind in the unlikely event of damage to property.
Giving a guarantee
CAI applicants have to trade for 12 months before they are able to apply for membership. If accepted they then have to give a mandatory 12 months guarantee on all completed work. This guarantee is backed by the CAI should the company default as a result of business failure or any other reason (e.g. ceased trading or liquidated).